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Privacy Policy

Last Updated: December 15, 2023

Introduction

RidarTruth ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ridartruth.com, use our services, or interact with us in any way.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Subscribe to our newsletter
  • Book a tour or service
  • Contact us via email, phone, or contact forms
  • Create an account on our website
  • Participate in surveys or promotions
  • Leave reviews or testimonials

This information may include:

  • Name and contact information (email, phone, address)
  • Date of birth and age
  • Emergency contact information
  • Dietary restrictions and medical conditions
  • Payment information (processed securely through third parties)
  • Travel preferences and history

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral sources
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes:

Service Delivery

  • Process bookings and provide tour services
  • Communicate about your reservations
  • Provide customer support
  • Send confirmations and important updates

Marketing and Communication

  • Send newsletters and promotional materials (with consent)
  • Notify you about new tours and special offers
  • Conduct surveys and gather feedback
  • Personalize your experience

Business Operations

  • Improve our website and services
  • Analyze usage patterns and trends
  • Prevent fraud and ensure security
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

  • Payment processing
  • Email marketing services
  • Website hosting and analytics
  • Tour logistics and accommodations
  • Insurance providers

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Ensure the safety of our customers and staff
  • Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and employee training
  • Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand website usage
  • Marketing Cookies: Used for targeted advertising
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser or our cookie management tool. Note that disabling certain cookies may affect website functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Understand how your information is processed

Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent where applicable

Marketing Communications

  • Unsubscribe from marketing emails
  • Opt out of promotional communications
  • Update communication preferences

To exercise these rights, contact us at [email protected]

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Customer data: 7 years after last interaction for business records
  • Marketing data: Until you unsubscribe or request deletion
  • Website analytics: 26 months for Google Analytics data
  • Financial records: As required by Canadian tax laws

International Transfers

As a Canadian company, we primarily store and process data within Canada. When we use international service providers, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certification programs
  • Binding corporate rules

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

For minors participating in tours, we require parental consent and may collect necessary information for safety and emergency purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to subscribers
  • Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RidarTruth Privacy Officer
1234 Maple Leaf Avenue
Toronto, ON M5V 3A8
Canada

Email: [email protected]
Phone: +1 (416) 555-1234

We will respond to your inquiry within 30 days of receipt.

Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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Contact Info

1234 Maple Leaf Avenue
Toronto, ON M5V 3A8, Canada

+1 (416) 555-1234

[email protected]

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